Price Attack offers free shipping within Australia) for all orders over $75.
Orders under $75 will incur a shipping fee of:
- $9.95 for Regular Delivery Service (allow up to 5 days); or
- $19.95 for Express Delivery Service (allow 2 to 3 days).
Price Attack uses Australia Post to send all items. Goods will be sent via registered post wherever possible.
Dangerous Goods (e.g. Nail Polish, Hair Colour) will not be sent via Express Delivery Service.
All orders are supplied from Brisbane, Australia. We endeavour to dispatch orders which are in stock within two (2) business days of receiving confirmation of payment.
Price Attack has no control over and makes no warranty in relation to the performance of Australia Post or any other company which we may use to deliver our goods.
RETURNS & EXCHANGES
Price Attack's returns policy is in addition to your statutory rights under the Competition and Consumer Act.
Change of mind
Unfortunately, we cannot offer an exchange or refund if you simply change your mind.
If a product is faulty, not doing what it is supposed to do or is significantly different from its description/sample, then you may be eligible for a refund or exchange.
How to return your faulty product
If you purchased your product in a Price Attack store
Simply take the product and valid proof of purchase to the store of purchase for a refund or exchange. We accept no responsibility for any professional hair product applied outside our salon.
If you purchased your product from our online store
Please email email@example.com and we will email you a Return Form. Returns must be made within 14 days. If your product is authorised for return we will email you a “Postage Paid” parcel label and instructions.
Goods damaged in transit
We make every effort to ensure our products arrive in good condition; however we cannot take responsibility for the performance of Australia Post or any other company selected to deliver your goods.
Incorrect goods supplied to you
We make every effort to supply you with the products you have ordered; however if you receive goods which you believe you have not ordered then you are required to call our support centre on 1300 854 484 within 48 hours of receiving those goods. We will ask you to return the incorrect product to us. Once we have received your return we will send you the correct product (subject to availability) without further charge.