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Returns

Change of Mind

We unfortunately, cannot offer an exchange or refund for change of mind reasons due to nature of hair care products.

Faulty Products

If you have received a faulty and/or damaged product, please contact our customer service team within 7 days with photos of the issue and a detailed description so we can sort this out as soon as possible for you.

Please understand, for any faulty goods we need to contact our suppliers and follow a specific procedure so please bare with us while we investigate. We will have an answer for you as soon as possible.

Refunds

All refunds require valid proof of purchase (receipt) and are processed using the original payment method, except for cash which is refunded back via direct deposit.

Please note refunds may take 3 business days after processing to appear back in your bank account or credit card.

Returns Frequently Asked Questions

Incorrect Goods on Arrival

If you receive a different product than what you have ordered, please take a photo of this product and your invoice and send it through to our customer service team within 7 days of delivery. 

Please do not dispose of this item until you have contacted our customer service team or you will not be eligible for a refund.

In-store Purchases

Simply take the product and valid proof of purchase to the store of purchase for a refund or exchange. We accept no responsibility for any professional hair product applied outside our salon.

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