Returns

Change of Mind

We unfortunately, cannot offer an exchange or refund for change of mind reasons due to nature of hair care products.

Faulty Products

If you have received a faulty or damaged product, please contact our Customer Service team at info@priceattack.com.au and include:

  • Photos of the fault or damage
  • A detailed description of the issue
  • Your proof of purchase

We will work to resolve the matter as quickly as possible.

Please note that for faulty products, we are often required to liaise with the supplier and follow specific assessment procedures. We appreciate your patience while we investigate your claim and will provide an update as soon as possible.

For electrical appliances, we recommend contacting the manufacturer directly for the fastest support, as these products are covered by the manufacturer's warranty. Before returning any hair appliance, please contact our Customer Service team at info@priceattack.com.au for assistance.

This policy is in addition to your rights under the Australian Consumer Law.

Refunds

All refunds require valid proof of purchase (receipt) and are processed using the original payment method, except for cash which is refunded back via direct deposit.

Please note refunds may take 3 business days after processing to appear back in your bank account or credit card.

Electrical Returns Policy

Please note that electrical items cannot be returned or exchanged unless they are faulty.

  • Faulty items must be accompanied by proof of purchase and evidence of the fault (e.g., photos or a technician’s report).
  • Items found to be in working order will not be eligible for a refund or exchange.
  • This policy is in place to ensure safety and compliance with electrical standards.
  • If your electrical product is faulty, please contact the brand supplier directly, as they manage warranty claims and product support.

Returns Frequently Asked Questions

Incorrect Goods on Arrival

If you receive a different product than what you have ordered, please take a photo of this product and your invoice and send it through to our customer service team. 

Please do not dispose of this item until you have contacted our customer service team or you will not be eligible for a refund.

Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash, except where required by law.