Returns

In-Store Purchase Enquiries

For all enquiries relating to products purchased in store, including faulty product claims, please contact or visit the Price Attack store where the purchase was made. As Price Attack stores are individually owned and operated, certain processes and policies may vary between locations. Please have your proof of purchase available when contacting the store.

Change of Mind

Due to the nature of haircare, beauty and personal-use products, we are unfortunately unable to offer refunds, exchanges or store credit for change of mind purchases. This includes products that have been opened or used, as well as circumstances where an incorrect product, size, colour or variant has been selected.

Faulty Products

If you have received a faulty, leaking or damaged product from an online order, please contact our Customer Service team at info@priceattack.com.au and include:

Photos/videos of the fault or damage
A detailed description of the issue
Your order number

A product may be considered faulty if it is damaged, does not perform as intended, is unsafe, or does not match its description.

Please do not dispose of the item until you have contacted our Customer Service team and received further instructions. If the item is disposed of before it can be assessed, we may be unable to verify the claim and provide a refund, replacement, or other resolution.

Please note that for faulty product claims, we may be required to liaise with the supplier and follow their assessment procedures before a resolution can be determined. We greatly appreciate your patience throughout this process.

While we take great care in packing all orders, we cannot control how parcels are handled during transit. Minor cosmetic damage to external packaging does not necessarily mean a product is faulty. If the product remains intact, functional and unaffected, a refund or replacement may not be available.

Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.

Approved Refunds

All refunds require valid proof of purchase and will be processed using the original payment method.

Once your refund has been processed, please allow up to 3 business days for the funds to appear in your bank account or on your credit card statement. Please note that processing times may vary depending on your financial institution and payment provider.

For purchases made using third-party payment providers such as Afterpay or Zip, refund processing times may vary and can take 5 to 10 business days to appear in your account.

Electrical Returns Policy

Due to the nature of electrical products, we do not offer refunds, exchanges or store credit for change of mind purchases. This includes circumstances where an incorrect product has been selected, the product is no longer required, or the customer changes their mind after purchase.

Faulty Electrical Items

Electrical items are not eligible for return, exchange or refund unless they are faulty, damaged, incorrectly supplied, or otherwise covered under the Australian Consumer Law.

Items assessed and found to be in working order are not eligible for a refund or exchange.
Faulty products may require inspection, testing or assessment before a repair, replacement or refund can be determined.

As manufacturers are best equipped to diagnose, assess and support their electrical products, customers will generally be directed to the supplier's warranty service process. In some cases, the product may need to be assessed by the manufacturer or their authorised service provider before a resolution can be determined.

For in-store purchases, please have your proof of purchase available and be prepared to provide details of the fault, including photos or videos where requested.

For online purchases, please provide your order number so that we can locate your invoice and assist with your warranty enquiry.

If you require assistance locating the appropriate warranty provider or initiating a warranty claim, please contact our Customer Service team at info@priceattack.com.au.

Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.

Hair Extensions Returns Policy

Due to hygiene considerations, hair extensions cannot be returned, exchanged or refunded for change of mind, including where an incorrect colour, shade, length, texture or type has been selected.

Customers are responsible for selecting the correct colour and product. We recommend reviewing product information before purchase or visiting your nearest Price Attack store for assistance with colour matching.

This policy does not apply where goods are faulty, damaged, incorrectly supplied, or otherwise covered under the Australian Consumer Law.

Incorrect Goods on Arrival

If you receive a product that differs from the item you ordered, please take a clear photo of the product and email it to our Customer Service team at info@priceattack.com.au.

Be sure to include your order number so we can locate your order and assist you as quickly as possible.

Please note that photos are required for us to investigate and assess incorrect item claims. If photos are not provided, we may be unable to assist with your enquiry or determine an appropriate resolution.

Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.

Product Suitability & Allergic Reactions

As every customer is different, we cannot guarantee that a product will be suitable for every individual or deliver the same results for every user.

Customers are responsible for reviewing ingredient information prior to purchase. If ingredient information is unavailable online, please contact info@priceattack.com.au before purchasing.

Due to hygiene and product integrity reasons, returns or refunds are generally not available for products that have been opened or used where the customer is dissatisfied with the results, the product is unsuitable for their hair or skin type, or a personal sensitivity or allergic reaction occurs to ingredients disclosed prior to purchase.

Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.

Gift Cards

Gift Cards are non-refundable and cannot be redeemed for cash, except where required by law.