Shipping

STANDARD DELIVERY

All online orders are dispatched from our warehouse in Brisbane, QLD (4006) via Australia Post and StarTrack.

FREE standard shipping on orders over $79
$9.95 standard shipping on orders under $79
Please allow 2-3 business days for order processing prior to dispatch.
Tracking information provided via email once dispatched

If you are based in WA and don't want to wait for the shipping, you can Click & Collect or head into one of our WA Price Attack stores.

EXPRESS SHIPPING

Need it fast? Select Express Shipping at checkout for priority fulfilment and faster delivery via Australia Post's Express Post network.

Flat rate of $14.95 Australia-wide
Orders are prioritised for processing and dispatch by our warehouse team
Tracking information provided via email once dispatched

Once your order has been dispatched, delivery timeframes will vary depending on your location. Most metro areas can expect faster delivery than our Standard Shipping service, while regional and remote locations may require additional transit time.

Please note that Express Shipping prioritises the shipping method and warehouse fulfilment of your order. It does not guarantee same-day dispatch or next-business-day delivery.

DELIVERY INFORMATION

Keep up to date with Australia Post's service updates and delivery timeframes here.

For customers in WA and the NT, please allow an additional 1-2 business days on top of standard delivery estimates. If you need your order earlier, we have Click & Collect available.

Additional processing and delivery delays may occur during peak periods, promotional events, public holidays, severe weather events or if your order contains dangerous goods. During these periods, please allow up to an additional 1-3 business days for processing and delivery.

AUTHORITY TO LEAVE (ATL)

All parcels are shipped with Authority to Leave (ATL) where it is deemed safe to do so by the delivery carrier. The delivery carrier will determine whether a suitable safe place is available at the delivery address, and unfortunately Price Attack is unable to influence or override this decision.

Once a parcel has been delivered to the address provided at checkout, Price Attack is not responsible for any loss, theft, or damage that may occur after delivery.

DELIVERY FREQUENTLY ASKED QUESTIONS

What If I Have Accidentally Entered the Incorrect Shipping Address at Checkout?

If you have entered an incorrect shipping address or contact details, please contact our Customer Service team at info@priceattack.com.au as soon as possible. We will do our best to update your details before dispatch; however, changes cannot be guaranteed once an order has been placed.

If your order has already been dispatched, we may be able to request an address update with the delivery carrier; however, we cannot guarantee that changes can be made once the parcel is in transit.

Customers are responsible for ensuring all shipping and contact details provided at checkout are accurate. Price Attack is not responsible for delays, misdeliveries, failed delivery attempts or additional shipping costs resulting from incorrect information supplied by the customer.

How Do I Track My Parcel?

Once your order has been dispatched, you will receive a shipment confirmation email containing your tracking number. You may also receive a separate email confirming which courier has been assigned to deliver your order.

Simply click on the tracking number or tracking link provided in the email to view the latest delivery updates and track the progress of your parcel.

When Will My Order Be Dispatched?

Standard orders are typically processed and dispatched within 2-3 business days from our Brisbane warehouse (4006).

Express Shipping orders are prioritised by our warehouse team and are generally dispatched within 1 business day.

During peak periods, promotional events, public holidays, severe weather events, or where an order contains dangerous goods, additional processing time may apply.

What If My Order Hasn't Arrived In The Estimated Time?

Delivery timeframes provided by our courier partners are estimates only and are calculated from the date your order is dispatched, not the date your order is placed. Delivery estimates are based on business days (Monday to Friday) and exclude weekends and public holidays.

If your parcel has not arrived, please check your tracking information, confirm your shipping address is correct, and check with household members, neighbours, reception staff or your local post office if applicable. Courier delays can occasionally occur due to factors outside of our control.

If you are still unable to locate your parcel, please contact our Customer Service team at info@priceattack.com.au.

Can My Order Be Delivered To A PO Box?
Most orders can be delivered to a PO Box.

Orders containing dangerous goods, including aerosols, flammable liquids, peroxides and nail polish, cannot be delivered to PO Boxes, Parcel Lockers or Post Offices.

Please allow additional delivery time for orders containing dangerous goods, as these items may be subject to transport restrictions.

What Happens If My Parcel Is Returned To Sender?

If a parcel is returned to us due to an incorrect address, failure to collect the parcel from your local post office or repeated unsuccessful delivery attempts, we will contact you once it has been received back at our warehouse. Once received back at our warehouse, a refund will be processed in accordance with our Returns Policy and the order will be cancelled.

Can I Request That My Parcel Is Not Left in a Safe Place?

All orders are sent with Authority to Leave (ATL). The final decision on whether a parcel is left in a safe place is made by the delivery carrier and cannot be controlled or overridden by Price Attack.

Some customers choose to include delivery instructions within their shipping address details (for example, in the business name field or address line two). However, we cannot guarantee that these instructions will be seen or followed by the delivery carrier.

Unfortunately, Price Attack cannot request, change, or guarantee how a carrier delivers a parcel.

Can I Change or Cancel My Order After It Has Been Placed?

Due to our fast order processing times, we cannot guarantee that orders can be changed, amended, or cancelled once they have been placed.

If you need to make a change to your order, please contact our Customer Service team at info@priceattack.com.au as soon as possible. We will do our best to assist; however, requests cannot be guaranteed if your order has already been processed or dispatched.